SHIPPING & DELIVERY
All shipments within the lower 48 states are shipped via ground services unless an alternate method has been arranged or special shipping details have been specified in the product details. To order via expedited shipping or for shipments to areas outside the lower 48 states, please contact our office for ordering instructions and pricing. All bags are packaged in their own individual box except the 4-pack Flax Pax which are packed in one box.
We are able to accept pre-paid shipping labels from UPS, FedEx, and USPS via email if you prefer to handle the shipping charges. Shipping labels from other carriers WILL NOT be accepted. Select “Customer Supplies Shipping Label” during checkout to use this method. Bags are packaged individually so please contact our office if you are unsure how many labels you need to send. Each bag needs its own label.
We strive to process and ship all orders as soon as possible. All orders are typically shipped within 1-3 business days of the order being placed. No orders are processed or shipped on Saturday or Sunday. Orders placed after 5 p.m. CT on Friday will be processed the following Monday.
To check your order status and tracking information, please log in to your account. Outlaw Feed, LLC is not responsible for any delays caused by the carrier or weather.
It is our intent to ensure you have an enjoyable experience on our site and using our products. We want you to be completely satisfied with your purchase. However, if you are not completely satisfied, you may return in it within 30 days of when it was received for a refund or exchange as long as the product is undamaged, new, and unopened. Opened packages are not eligible for return or exchange. Customers are responsible for shipping and handling fees of returned items. We do not accept COD. Refunds exclude any special handling or shipping fees associated with the original order. All returns/exchanges are subject to our 20% restocking fee and need to be approved by our office prior to acceptance. When returning items, we recommend using a service that provides insurance and tracking of your package. Outlaw Feed, LLC is not responsible for any damage or loss on packages/items being returned.
If your merchandise was damaged during shipment, please accept our apologies. If possible, do not accept damaged merchandise from the carrier. If your shipment has been damaged and delivery has been made, please contact our office immediately. All damaged goods claims need to be reported to our office within 24 hours of delivery. Be prepared to provide details and pictures of damaged packages and products when calling our office to report your claim. In addition to filing a claim with our office, you must also report the damage immediately to the carrier. You MUST hold the original carton and damaged merchandise for inspection by the carrier, otherwise your claim may not be honored.
To place an order with us, you may utilize our secure online ordering system 24 hours a day, 7 days a week. You may also place an order by phone Monday-Friday from 8 a.m. to 5 p.m. (CST) by calling our office at 612.465.0417. If it is after normal business hours, you can leave a message on our voicemail and we will return your call the next business day. Incomplete or inaccurate information may delay the processing of your order.
PAYMENT & PRICING
Acceptable forms of payment include Visa, Master Card, Discover, and American Express. All funds must be made payable in US Dollars. Outlaw Feed, LLC reserves the right to change prices at any time without notice.
To view an order, log into your Outlaw Feed account by clicking ‘Account’ located at the top of the page, followed by ‘Login’. After providing your account login information, you will be directed to your account overview page where you can access your previous orders.
Customers that choose to do so are able to create an online store account by clicking ‘Account’ followed by ‘Register’ at the top of the webpage. Creating an online account allows customers to save time when checking out by storing multiple shipping/billing addresses, as well as the ability to view past orders, track shipments, and more.
UPDATING ACCOUNT INFORMATION
To update your account information, log into your existing Outlaw Feed, LLC web account by clicking ‘Account’ located at the top of the page, followed by ‘Login’. After logging in, you will be able to update information such as your current e-mail address, account password, billing and shipping addresses, and other personal preferences.
YOUR CONTACT INFORMATION
Outlaw Feed, LLC may use your contact information for our own business purposes in order to inform you of product sales, company news, or urgent updates. You may unsubscribe from these communications at any time.
Outlaw Feed, LLC provides this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. This web site and all the statements within have not been evaluated by the FDA or any other government agency. These products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your nutritionist prior to starting or changing your feeding program.
LIMITATION OF LIABILITY
Except as specifically stated on this website, neither Outlaw Feed, LLC nor any of its directors, employees, or other representatives will be liable for damages arising out of or in connection with the use or misuse of this site or any of the products. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims or third parties through the use of this site or any of the products.
This agreement shall be governed by and construed in accordance with the laws of the State of Minnesota without regard to choice of law rules. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
Outlaw Feed, LLC shall have the right immediately to terminate this agreement with you and your use of the website if it determines in its sole discretion that you have breached any of these Legal Terms and Conditions or otherwise been engaged in conduct which Outlaw Feed, LLC determines in its sole discretion to be unacceptable.